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Common Questions
Community Health Accreditation Program
Hospice

What is hospice?

What specific assistance does hospice offer patients living at home?

Who should make the decision about entering hospice and when?

How is hospice care different from other types of home health care?

Where does hospice care take place?

Who is eligible to receive hospice?

Who can refer a patient to a hospice program?

What is Harmony’s hospice admission process?

Can a hospice patient who shows signs of recovery be returned to regular treatment?

Is there any special equipment or changes I have to make in my home for hospice?

How does hospice manage pain?

What is Harmony’s success rate in managing pain?

Does someone always need to be with the hospice patient?

How often will a Harmony care provider visit the patient?

Will the same nurse or therapist visit regularly, or will it be someone different every time?

How long does it take to receive hospice care?

Where can I get more hospice information?

 

What is hospice?

Hospice is a special form of care designed to improve the quality of a patient’s final days. Its primary focus is to ease the symptoms of illness, with a special emphasis on pain management. It also addresses the social, emotional and spiritual issues that a patient and his or her family will face. Our trained professionals and volunteers work together with family members to offer comfort and dignity during the patient’s final days.

 

What specific assistance does hospice offer patients living at home?

You or your loved one will be cared for by a team of physicians, nurses, social workers, counselors, hospice certified nursing assistants, clergy, therapists, and volunteers. Harmony provides patient medications related to the terminal condition (including pain medication), supplies, equipment, personal care, and hospital services. We also offer relief therapies such as massage, music, reading, grief counseling. Additional home help is available, if needed.



Who should make the decision about entering hospice and when?

When aggressive efforts to treat a disease create more distress, pain and harm than good, it may be time to consider hospice care. Although hospice care requires a physician’s order, you or your loved one may suggest it at any time as part of your care options. If you’d like more hospice information, please call 1-877-I NEED CARE or e-mail us at info@harmonyhomehealth.com



How is hospice care different from other types of home health care?

Rather than focusing on curative treatments, hospice care simply focuses on making a patient’s final days comfortable. Physicians, nurses, therapists, social workers, spiritual counselors, home aides and volunteers all work as a coordinated support team.

At Harmony, we also focus on more than the patient—we focus on the entire family. As part of our recovery and grief support, your care provider maintains contact with your family for at least a year after the patient’s death. Often the relationships go on for much longer.



Where does hospice care take place?

Depending on the needs of you or your loved one, hospice care may be provided in almost any setting, including the patient’s home, a friend or relative’s home, skilled nursing facilities, assisted living centers or senior housing. In most cases, patients prefer to receive care in the comfort and security of their own homes.



Who is eligible to receive hospice?

Any patient diagnosed with a terminal illness may be eligible. Harmony’s pain management and emotional support programs will help the patient to spend his or her remaining days in comfort, peace and dignity.



Who can refer a patient to a hospice program?

Anyone can refer a qualified patient to Harmony’s hospice program—even if he or she is not a member of the immediate family. In fact, we often receive referrals from a patient’s friends or neighbors. If you or someone you know is ready for hospice care, but has yet to receive a doctor’s order, please call us at 1-877-I NEED CARE. We’ll contact both the patient and the patient’s physician to determine if hospice care is the right step.



What is Harmony’s hospice admission process?

After we receive a referral, one of our experienced staff members visits the patient and his or her family in their home. We offer a free evaluation, thoroughly explain our services, answer questions and provide the benefit of our years of experience in helping patients and their families make a decision about hospice care. We also consult with the patient’s doctor to ensure that hospice care is an appropriate choice. Finally, we will deliver a consent form to confirm that hospice care is the patient’s desired treatment. Once signed, hospice care can begin almost immediately, usually in four hours or less.



Can a hospice patient who shows signs of recovery be returned to regular treatment?

Of course. If the patient’s condition improves or the disease moves into remission, the patient can be discharged and return to curative therapy and normal daily life. If the patient should need to return to hospice care again, Medicare and most private insurance providers will allow additional coverage.



Is there any special equipment or changes I have to make in my home for hospice?

Our hospice staff will assess your needs and arrange for any necessary equipment (e.g. hospital bed, wheel chair, oxygen, etc.).



How does hospice manage pain?

For most hospice patients, even a small amount of relief can seem like a miracle. Fortunately, Harmony’s services often bring immense relief and a sense of comfort to patients who suffer. Our specially trained nurses will provide you or your loved one with the latest treatments and medications for pain and symptom relief. In addition, Harmony’s physical and occupational therapists can help patients become as mobile and self-sufficient as possible. Pain can also be managed with diet counseling. But emotional and spiritual pain can be just as agonizing as physical pain. Consequently, Harmony offers music, art, and massage therapy to help ease the patient’s burden. Other qualified counselors, including clergy, are also available to assist both the patient and the patient’s family.



What is Harmony’s success rate in managing pain?

Very high. Harmony’s combination of medication, counseling and therapy typically helps patients attain significant relief, comfort and peace of mind.



Does someone always need to be with the hospice patient?

In the early stages of care, constant monitoring is usually unnecessary. However, one of the most common fears a hospice patient experiences is the fear of dying alone, so we generally recommend someone be continuously present in later weeks.

Unlike many other care providers, we do not require a live-in caregiver. Our staff of over 400 care providers, in coordination with volunteers, friends, church members and neighbors, will ensure that you or your loved one need never be alone.



How often will a Harmony care provider visit the patient?

Harmony is committed to providing the highest level of care to their patients. As part of meeting that goal, we do not limit the number of visits to our hospice patients. We will visit the patient as often as they need us to.



Will the same nurse or therapist visit regularly, or will it be someone different every time?

Harmony assigns a core team of care providers to each hospice patient. While a different aid might come out based on the time of the visit (e.g. late at night or on weekends) they will always be a member of the core care team.



How long does it take to receive hospice care?

Hospice care is almost always started within two hours of your phone call.



Where can I get more hospice information?

These are some organizations that can give you more information: National Association of Hospice & Palliative Care www.nhpco.org Utah Hospice Organization www.utahhospice.org
 

 

Testimonials

 

“We switched to Harmony because a previous agency couldn’t keep the same staff coming. A friend who is a professional caregiver had used Harmony and recommended them to us. We loved our Harmony nurse, Stacy. She was a gift from God, and Maria was a piece of Heaven. I don’t know what we would have done without them.”
– Yvette, Caregiver

“Your service was perfect, dignified. The aides were wonderful, they went above and beyond. You made the process beautiful and I hope I will have the same opportunity when my time comes.”
– Joyce G, daughter of Harmony patient

“I put all my faith in Harmony and you never let me down.”
– Afton H, wife of Harmony patient

“This was so much better than in the hospital. Your staff came through the worst snowstorm, the worst day of the year. I don't know how they did it, but they made it.”
— Lavelle L, wife of Harmony patient

"My therapist is incredible!  He always arrives on time and is a big help to me as I learn how to walk again.  Thank you Harmony." 
– Sally
 
"The service at Harmony is amazing.  We have never experienced such a caring, professional, and competent group of people.  They have really helped us." 
– Bill
 
"Harmony was there for us when we did not  know where to turn.  My wife was getting out of the hospital  and I had no idea how I was going to manage her care all by myself.  Harmony provided all of the care necessary to get her back on her feet." 
– George
 
"Thank you Harmony.  As my mother was approaching the end of her life, I felt like the nurses and chaplains at your company went the extra mile when visiting us.  They added an unexpected level of service that made all the difference."  
– John
 
"I love working at Harmony. The most satisfying part of my job as a nurse is going into the home of a patient and improving their quality of life. Our patients are our number one priority."
– Mary

 

 

 

For more information or to schedule a free in-home consultation call:
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