Providing the answers you need, when you need them.
We understand that the search for home health care includes a variety of questions and uncertainties. To assist you in your care journey, we’ve compiled a list of some of the home care questions we receive frequently and the answers to each. You can also contact us online or call us anytime at 1-877-I-NEED-CARE (1-877-463-3322) for more information.
Select each question below to reveal the answer.
Q. What kind of services do you provide?
At Harmony, we offer a full range of in-home care services to meet all home health and hospice needs. Our staff of skilled and experienced doctors, nurses, and caregivers provides compassionate care for those in their time of need. Our services include home health care, in-home hospice care, in-home pediatric care, therapies: physical, occupational, speech, and wound care.
In addition to skilled nursing and therapy services, we provide personalized support designed to improve comfort, independence, recovery, and quality of life at home. Depending on individual needs, services may include pain management, medication management, disease management education, hospice support, emotional and spiritual support, pediatric care, recovery assistance after surgery or hospitalization, and coordination with physicians and specialists.
Because every person’s situation is different, our care plans are customized to meet each individual’s specific goals, diagnosis, lifestyle, and preferences. Our team works closely with physicians and family members to ensure care evolves as needs change.
Q. What types of conditions can home health care help with?
Home health care can support individuals recovering from surgery, illness, injury, hospitalization, or managing chronic conditions such as COPD, heart disease, diabetes, Parkinson’s disease, stroke recovery needs, wound care needs, and more. Our skilled team creates individualized plans focused on safety, recovery, symptom management, and improving quality of life at home.
Q. Who can receive home health care?
Anyone who qualifies for home health care, according to the guidelines listed on our home health care services page. If you are not sure if you qualify for home health care, please contact us and we will be happy to help you determine what you need and what coverage you may be able to receive.
Q. What makes Harmony different from other home health and hospice care companies?
Our company is locally owned and operated. Many of our top management team members have worked as caregivers themselves, and because of this, they have a unique understanding of how best to care for you or your loved one. Unlike most companies, Harmony nurses take part in our on-call program. So that means when you call in after-hours, you will be in touch with a local nurse from your community.
Q. Are your care providers insured and bonded?
Yes.
Q. Is your agency licensed?
Harmony is licensed in all states where we provide care.
Q: In what areas are your home health and hospice care services available?
Salt Lake City, Orem/Provo, Ogden/Layton, and Tooele, Utah.
Albuquerque, New Mexico and surrounding areas.
Q: How do I know if my loved one needs home health or hospice care?
Your loved one may need home health if he or she is primarily homebound and has trouble with normal activities of daily living: eating, dressing, bathing, etc. If you or your loved one receives a terminal diagnosis with an expected six months or less to live, you may qualify for hospice. Call us, and we can help you through the process of determining the types of services needed and how they are covered.
Q. How quickly can I arrange for service?
Please contact us at any time, 24 hours a day, and seven days a week at 1-877-I-NEED-CARE (1-877-463-3322).
Q. Are your services covered by Medicare, Medicaid, or insurance?
At Harmony, we work to ensure you or your loved one can receive the care you need. Just give us a call, and we will be happy to help you sort through your coverage and benefits. As a rule, Medicare, Medicaid, Veteran’s Administration, and private insurance providers cover hospice and home health care.
Q. How are your care providers screened?
Upon hire, all of our employees undergo a background check per state and federal regulations. To read more about how we carefully select and screen our professional and compassionate care providers, please visit our care team page.
In addition to required screenings, we carefully evaluate each team member for professionalism, compassion, communication skills, clinical expertise, and commitment to providing exceptional care. We understand that inviting someone into your home is deeply personal, which is why we place such a strong emphasis on selecting individuals who reflect our values and standards of care.
Our screening and hiring process includes background checks, license verification, credential reviews, reference checks, and confirmation of required certifications and training.
Q. How are caregivers and nurses supervised?
Our clinical leadership team provides ongoing oversight and support to ensure high standards of care. Nurses, therapists, aides, and other care team members work collaboratively and maintain communication with physicians and family members as appropriate. We also regularly review care plans and make adjustments as needs change.
Q. What kind of training or continuing education do your care providers receive?
Our nurses and therapists receive ongoing training twice per month and our aides receive training on a monthly basis.
This continuing education helps our team stay current on best practices, safety standards, clinical skills, infection prevention, specialized care techniques, and evolving healthcare guidelines so we can continue providing the highest quality of care.
Q. Who can receive hospice care?
Anyone who qualifies for hospice care, according to the guidelines listed on our hospice care services page. If you are not sure if you qualify, please contact us and we will be happy to help you determine what services you need and what coverage you may be able to receive.
Q. Will I be able to reach someone at your agency after hours and how should I do so?
Please contact our Salt Lake City home health care team at any time, 24 hours a day, and seven days a week at: 1-877-I-NEED-CARE (1-877-463-3322). Our local nurses are on call at all times for the comfort and assurance of our clients and their family members.
If you have additional questions or would like to arrange for a free in-home consultation to discuss our home health care, hospice care, or pediatric home care services in Ogden, Salt Lake City, Tooele, Orem, Albuquerque or the surrounding communities in Central New Mexico and Northern Utah, give us a call at 1-877-463-3322, or complete our online contact form to let us know how we can help.
